Here are answers to some of the most common questions we get from customers about their office water. 

Do you have more questions about water filtration for your office and business?  Need more details to the questions below?  

We'd love to hear from you - feel free to fill out a web form or contact the branch office in your area.  


  1. What is water filtration?

    The process that removes contaminants from your water to create better-tasting, better-smelling, cleaner, safer water.

  2. Can these systems remove lead?

    Yes, lead removal filters are available.  Contact your local office for more information.  

  3. Where does our water come from?

    Most business's get their water from one of two places – either a municipality system, "city water", or a private water system which is typically a ground water well. Municipalities remove the "big things" like leaves and silt from the water, and then disinfect it with chemicals such as chlorine or chloramines. Private wells are the responsibility of the owners to maintain, test and filter the water as needed. Knowing where your water comes from is important so you can determine what actions are needed to improve its safety and quality.

  4. What’s the difference between Chlorine and Chloramines? Are these good or bad?

    Chlorine and Chloramine are disinfectants used to protect drinking water from disease-causing organisms and pathogens. Chlorine is an element used in gaseous or liquid form. Chloramine is formed when ammonia is added to water that has free chlorine. Chloramines produce lower concentrations of regulated disinfection byproducts and provide longer lasting water treatment than chlorine but chloramine taste and odor is more difficult to remove with filtration systems. Water that contains chlorine and/or chloramines and meets EPA regulatory standards is safe to use for drinking, cooking, bathing and other household uses.

  5. How can I find out what’s in our water?

    If you’re using municipal water, contact your water supplier and request a drinking water quality report. If you’re using well water, it is your responsibility to make sure the water is safe. At a minimum, test your well every spring. What you should test for depends on your area and may change over time. Contact your local government for more information on what to test for and testing services.

  6. Which system is best for our office?

    It depends on your specific water. Things to consider when picking the right system for your office are:

    • What are your water issues – scale, dirt and particles, cloudiness, taste, concerns about safety
    • Where you want filtered water – kitchen sink, dedicated filtered water faucet, refrigerator, ice maker, etc.
    • What you want removed from your water – rust, sand, chlorine taste and odor, specific contaminants such as lead, nitrates, bacteria, viruses, pharmaceuticals
    • Your water source – city water or private well
    • Your budget – First Choice offers a range of solutions to meet every budget

    Contact us to help you determine your best option.

  7. What is reverse osmosis (RO) ?

    Reverse osmosis is a common process that removes dissolved solids from water. After passing through a pre-filter to remove chlorine and sediment, water is forced through the reverse osmosis membrane. The membrane only allows water molecules to pass through. Processed water flows to a storage tank while the remaining water is flushed down a drain. 

    Reverse osmosis is the same process used by producers of high-quality bottled water. Having a system installed at your office allows you to get great-tasting, filtered water, for a fraction of the cost of bottled water.